A few months ago, my beloved Apple laptop had an identity crisis. It forgot it was a Mac and it started acting like a PC. I had a rotten Apple. Nurses will do anything to get their patients onto the road to recovery, and I decided to do the same for my ailing Mac.

I sat down and wrote a letter to Apple, but I wasn’t sure who to send it to. Apple is a huge corporation with offices all over the world. Nurses aren’t shrinking violets, so I decided to send my letter to Apple’s CEO, Steven Jobs. I learned a long time ago not to be intimidated by someone’s title, and that you have to ask for what you want. I knew that secretaries working for big corporations usually read the mail and deal with customer complaints. What I didn’t know was that Mr. Jobs likes to read his own mail.

I got a phone call five days after I had sent my letter off in the mail. The caller identified himself as Mr. Job’s personal assistant. He said that Mr. Jobs had read my letter and wanted to “make things right.” Apparently Mr. Jobs cringed when he read that my Apple was booting up like a PC. We talked for a few minutes, and made arrangements to have my computer repaired free of charge. I was walking past my husband’s office when he asked me who had called. He blinked with surprise when I told him what happened. My prince was proud of me. After all, I am his Princess Nurse.

Thank you, Mr. Jobs! I love my Mac.