Sanity is madness put to good use. – George Santayana

The ritual circle at change of shift. It’s called “giving report.” A photographer captured this image of student nurses standing at attention as they receive report from the off going shift. They are receiving report under the watchful eye of their instructor. Trust me. The students were quizzed about their patients after report. What the camera didn’t capture was the stampede of nurses running towards the elevator after their shift was over. It’s amazing how nurses catch their second wind when it’s time to go home.
Giving report to the next shift is an art and it can take years to acquire the proper technique. Giving report requires good communication skills, diplomacy, and a sense of humor. Unit comedians deliver the best report. They use their witty sense of humor to keep the listeners’ attention. Diplomacy is essential. You can’t tell it from this picture, but things get really loud in the report room. Nurses eat and drink during report. They also gossip while you are trying to talk, and professionalism dictates that you cannot tell chattering nurses to “shut the hell up.” Then there’s the blame game. People get steamed when the off going shift passes things off to the next shift. This is known as dumping. Things get contentious when there is even a hint of dumping. Chill out people. Nursing is 24-7, but here’s a word of warning: God help the nurse who continually passes his or her work off to the next shift. Nurses are brutal.
I hope the teacher in this picture gave her students a heads up about the realities of nursing report. Things look too calm and orderly. This picture was staged.
Change of Shift: The Art of Giving Report. – Nurse Ratched's Place | NurseBlogs
February 22nd, 2010 at 8:17 pm
[...] link: Change of Shift: The Art of Giving Report. – Nurse Ratched's Place Share/Bookmark Previous post [...]
tammy swofford
February 22nd, 2010 at 10:32 pm
Come on, Mother Jones! We are eating and drinking in report because it may be our last time to do so before the end of a twelve hour shift! smile
Tammy
Mother Jones, RN
February 23rd, 2010 at 8:47 am
Eating and drinking during report is a survival tactic that nurses have used for years to get through their shift. I’m all for it. You gotta eat. The cross talk drives me crazy. It throws off my concentration.
Kim
February 23rd, 2010 at 8:47 pm
Well, there’s another pic I have to move out of my queue! : D
I still can’t believe you didn’t tell me about the LOC pictures after I’ve shared (almost) everything with you! : D
Change of Shift « mamatrauma
March 4th, 2010 at 9:43 pm
[...] starting off with Mother Jones and her commentary on Change of Shift: The Art of Giving Report. It really is an art, especially at the end of a 12 hour shift to be able to pull enough brain [...]
RehabRN
March 5th, 2010 at 6:28 pm
Oh, MJ, yes, report is an art. Our report at the Hotel is a little weird, but the chattering gets crazy.
I worked somewhere else and report is definitely a cultural thing.
And BTW, I always strive to be the person people like to work behind. My favorite compliment from a fellow nurse was, “I love to follow you. I know you’re thinking of me and the craziness of xx shift. Thank you for all you do.”
I like to leave things better than I found them if there’s any way I can.
Michelle
March 7th, 2010 at 2:44 pm
Nurse R., would you address sometime the topic of noise in a hospital? Seriously. I remember being a little tyke holding my Grandma’s hand to visit her friends in hospital from time to time. Hospitals had signs outside: “Quiet! Hospital zone” for passing cars. Children (my friends and myself included) always toned down their chatter as they passed by. Inside, the hallways were indeed quiet, nurses kept their voices down so professionally, and I cannot ever remember hearing the raucous laughter and (forgive me) almost fishwife-type calling to each other from rooms apart, that I hear constantly today in hospitals. And don’t get me started about the non-stop laughing and chattering that goes on at nursing stations. Any idea what happened along the way? and why?
Nurse Vance
May 13th, 2010 at 11:48 pm
Nurse Ratched,
I couldn’t agree with you more about developing the skill of giving report. It truly is an art form that takes time to develop. I can remember when I was a brand new nurse and used to right every little thing down and give way to much unnecessary information, I have since honed my skills.
Jill Hare
July 8th, 2010 at 9:37 am
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Best,
The NursingLink Team
Ronnie
October 2nd, 2010 at 2:45 am
Lol…Funny blog! I’m not a nurse, but a counselor, and I sit in on the report at the beginning of our shift, sometimes I am asked by the charge to give additional information if I had more of an interaction with a patient than their nurse did. It amazes me from day to day how convoluted a history will become as it is passed from report to report. It’s a game of telephone most of the time!